Gainsight is the leading platform for Customer Success (CS), enabling organizations to deliver outcomes for their customers at the scale needed to drive sustainable growth for their business. Gainsight applies security best practices to manage our platform security.  

The following products and functionality are delivered to Gainsight customers through the CS application:

Customer Success (CS): CS, the Customer Success platform, orchestrates the post-sale customer journey, enabling every function across the company to engage customers in a coordinated manner. With CS, post-sales organizations retain and grow business with customers by delivering their desired business outcomes at scale.  

Revenue Optimization (RO): RO provides sales organizations with predictive analytics and workflows to programmatically renew and expand successful customers. With RO, sales organizations are able to focus their efforts on the most value-generating activities and scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes. 

Customer Experience (CX): CX is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers.